Empowering Businesses with CollectX CRM & Call Center Solutions
Empowering Businesses with CollectX CRM & Call Center Solutions
CollectX Application
Effective Date: Aug 01, 2025 | Last Updated: Jan 01, 2026
Code First IT Hub (“Company”, “we”, “our”, or “us”) operates the mobile application “CollectX” (the “Application” or “Service”).
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when authorized users access or use the Application. It also explains user rights regarding personal information and how users may contact us regarding privacy-related matters.
This Application is intended for authorized business users, field executives, operational staff, contractors, and enterprise personnel associated with approved organizations and operational workflows.
By using the Application, you acknowledge and agree to the practices described in this Privacy Policy.
CollectX is an enterprise workforce and field operations application designed to support operational workflows such as:
Access to CollectX is restricted to users who are created, provisioned, and approved by authorized administrators of the organization. Individual users cannot self-register or activate accounts without administrator approval.
Without valid approval or credentials, users may not access protected Application functionality.
Depending on the workflows used within the Application, we may collect the following categories of information.
We may collect:
This information is used to authenticate users, assign workflows, maintain operational records, and secure access to enterprise resources.
The Application may collect precise GPS-based location information during active work sessions.
The Application may collect location data while the Application is running in the background.
Background location collection begins only after a field employee starts an active work session by performing a punch-in action within the Application.
Background tracking continues during the active work session and automatically stops after:
Location tracking occurs periodically at approximately 15-minute intervals.
Background location collection is used strictly for operational workforce management purposes including:
Users may disable device GPS or revoke location permissions through Android device settings; however, doing so may impact Application functionality.
Authorized administrators may review operational location data associated with active field work sessions.
The Application may process operational business information required for debt collection, field verification, customer follow-up, and related business workflows.
This information may include:
The Application does not process payment card information and does not directly process financial transactions or payment gateway operations.
The Application may request permission to access device contacts for customer follow-up workflows.
Important clarifications:
The Application may request access to:
This access is required for operational workflows such as:
Uploaded images or documents may contain:
The Application may send operational notifications related to:
To support offline workflows and unstable network conditions, the Application may temporarily store operational data locally on the device.
Locally stored information may include:
Offline records are synchronized with backend systems when network connectivity becomes available.
The Application may use third-party services such as Firebase Analytics, Firebase Crashlytics, Firebase Cloud Messaging, and Google Maps services.
These services support:
We retain information only for operational, legal, audit, security, and business purposes.
Current retention practices include:
We do not sell personal information.
Information may be shared with:
We implement commercially reasonable technical and organizational security measures intended to protect information from unauthorized access, misuse, alteration, disclosure, or destruction.
Security practices may include:
Operational monitoring may occur during active work sessions for purposes including:
Users may:
The CollectX Application uses an enterprise, admin-managed account model. Individual users cannot create or delete their own accounts within the Application.
Account Creation: User accounts are created and provisioned exclusively by authorized administrators of the organization using the CollectX platform.
Account Deletion / Access Revocation:
When an employee leaves the organization, is no longer interested, or is no longer authorized to use the Application, the organization's administrator may:
Upon account removal or deactivation by the administrator:
Employee Request to Remove Account:
If an employee no longer wishes to use the Application or has left the organization, they should contact their organization's administrator or HR department to request account removal or deactivation. For general privacy inquiries, users may contact us using the support information in Section 21. Certain enterprise operational records submitted by the organization may be retained by the organization in accordance with applicable contractual, business, legal, or compliance obligations.
User accounts are created, managed, and deleted exclusively by authorized administrators of the organization. Individual users cannot create or delete their own accounts through the Application.
The Application is intended only for authorized business and enterprise users.
The Application is not directed toward children and is not designed for use by individuals under applicable minimum legal age requirements.
The Application may use third-party services including but not limited to:
The Application is intended primarily for operational usage within India.
We may update this Privacy Policy periodically to reflect:
Company Name: Code First IT Hub
Application Name: CollectX
Support Email: codefirstithub@gmail.com
Support Contact Number: +91 9898650796
Website: https://codefirstithub.com/
Company Address:
304, Jash Infinity,
B/S Universal Hospital,
Nr. Subjail, Ringroad Surat, 395002